FREQUENTLY ASKED QUESTIONS (FAQ)
Website: www.sh.co.zw
Entity: Stachings Holdings (Pvt) Ltd
Last Updated: October 2026
1. General & Corporate Enquiries
What does Stachings Holdings do?
Stachings Holdings (Pvt) Ltd is a diversified Zimbabwean commercial group offering industrial supply, technical maintenance, safety equipment, chemical distribution, and food supply services through five specialized divisions:
Where are your offices and facilities located in Harare?
We operate from two primary facilities in Harare:
2. Orders, Quotations & B2B Procurement
How do I request a quotation for my company?
You can request a formal proforma invoice or quotation through any of the following channels:
Yes. Approved corporate clients and government institutions may apply for 30-day commercial credit terms following credit risk assessment, trade reference checks, and execution of a formal B2B Supply Agreement.
Is there a minimum order quantity (MOQ)?
What currencies do you accept?
In compliance with Reserve Bank of Zimbabwe (RBZ) regulations, we accept payment in legal tender, including:
What payment methods are available?
We accept:
Yes. All published prices include 15.5% VAT unless explicitly quoted as VAT-exclusive for tax-exempt B2B procurement. Fully compliant ZIMRA Fiscal Tax Invoices are issued with every completed transaction.
4. Delivery & Freight Services
Do you deliver across Zimbabwe?
Yes. We offer nationwide delivery across Zimbabwe, including major commercial centers such as Harare, Bulawayo, Mutare, Gweru, Masvingo, Kwekwe, Chinhoyi, and Victoria Falls.
What are your delivery lead times?
Yes. You can select "Self-Collection" during order placement and collect your items from our Msasa Office or our CBD drop-off Point (Eastgate) once you receive a "Ready for Collection" notification.
5. Product Safety, Warranties & Technical Support
Where can I obtain Safety Data Sheets (SDS) for chemical purchases?
Material Safety Data Sheets (MSDS/SDS) for all chemical products supplied by StaChemicals Co. are available for download on www.sh.co.zw or will be attached to your delivery documentation to ensure compliance with the Factories and Works Act [Chapter 14:08].
Do your tools and machinery come with warranties?
Yes. Equipment and machinery purchased through The Tool Store carry standard manufacturer warranties ranging from 6 to 12 months against manufacturing defects.
What warranty applies to repairs done by Stachings Service Hub?
All technical repairs and equipment servicing conducted by Stachings Service Hub carry a 90-day workmanship guarantee covering the specific components serviced or replaced.
6. Returns, Cancellations & Consumer Rights
What is your return policy under the Consumer Protection Act [Chapter 14:14]?
Under the Consumer Protection Act [Chapter 14:14], individual consumers purchasing online have a statutory 7-day cooling-off period to cancel an order and return unused goods in original packaging for a full refund or exchange.
Are any items non-returnable?
To comply with occupational health, safety, and chemical control regulations, the following items cannot be returned once delivered:
7. Account Security & Data Privacy
Entity: Stachings Holdings (Pvt) Ltd
Last Updated: October 2026
1. General & Corporate Enquiries
What does Stachings Holdings do?
Stachings Holdings (Pvt) Ltd is a diversified Zimbabwean commercial group offering industrial supply, technical maintenance, safety equipment, chemical distribution, and food supply services through five specialized divisions:
- StaChemicals Co.: Industrial, commercial, and hygiene chemicals.
- Stachings Safety Shop: Personal Protective Equipment (PPE), safety wear, and workplace safety compliance gear.
- The Tool Store: Hardware, hand tools, power tools, and industrial machinery.
- Stachings Service Hub: Technical repair, equipment servicing, and preventative maintenance.
- StaFoods Zimbabwe: Institutional food supply and bulk agricultural commodities.
Where are your offices and facilities located in Harare?
We operate from two primary facilities in Harare:
- Registered Office: Msasa Park, Harare, Zimbabwe.
- Service/Workshop: Dagenham Road, Willowvale, Harare, Zimbabwe.
- Monday to Friday: 08:00 AM – 05:00 PM
- Weekend and Public Holidays: Closed (Emergency support available for contract corporate clients)
2. Orders, Quotations & B2B Procurement
How do I request a quotation for my company?
You can request a formal proforma invoice or quotation through any of the following channels:
- Submit an online request form at www.sh.co.zw.
- Email your purchase order or request to sales@sh.co.zw or sh@sh.co.zw.
- Call or WhatsApp our sales team at +263 715 729 669 / +263 785 654 692.
Yes. Approved corporate clients and government institutions may apply for 30-day commercial credit terms following credit risk assessment, trade reference checks, and execution of a formal B2B Supply Agreement.
Is there a minimum order quantity (MOQ)?
- Retail Purchases: No minimum order requirement for standard in-stock safety gear or tools purchased at our Harare premises.
- Bulk Chemicals & Custom Supply: Certain industrial chemicals (StaChemicals Co.) and bulk commodities (StaFoods) carry minimum batch order requirements, which will be specified on your quotation.
What currencies do you accept?
In compliance with Reserve Bank of Zimbabwe (RBZ) regulations, we accept payment in legal tender, including:
- Zimbabwe Gold (ZiG)
- United States Dollars (USD)
What payment methods are available?
We accept:
- Direct Electronic Funds Transfer (EFT / RTGS) to our bank accounts.
- ZIPIT and mobile money transfers (EcoCash, One Money, Innbucks, Mukuru).
- Visa / MasterCard for online or POS processing.
- Cash on Collection / Cash on Delivery (pre-approved orders).
Yes. All published prices include 15.5% VAT unless explicitly quoted as VAT-exclusive for tax-exempt B2B procurement. Fully compliant ZIMRA Fiscal Tax Invoices are issued with every completed transaction.
4. Delivery & Freight Services
Do you deliver across Zimbabwe?
Yes. We offer nationwide delivery across Zimbabwe, including major commercial centers such as Harare, Bulawayo, Mutare, Gweru, Masvingo, Kwekwe, Chinhoyi, and Victoria Falls.
What are your delivery lead times?
- Harare & Surrounding Areas: Same-day or next-business-day delivery for standard stocked items.
- National Deliveries: 2 to 4 business days via our freight partners or dedicated fleet.
- Custom/Special Import Equipment: Lead times vary between 7 to 21 business days, depending on sourcing and customs clearance.
Yes. You can select "Self-Collection" during order placement and collect your items from our Msasa Office or our CBD drop-off Point (Eastgate) once you receive a "Ready for Collection" notification.
5. Product Safety, Warranties & Technical Support
Where can I obtain Safety Data Sheets (SDS) for chemical purchases?
Material Safety Data Sheets (MSDS/SDS) for all chemical products supplied by StaChemicals Co. are available for download on www.sh.co.zw or will be attached to your delivery documentation to ensure compliance with the Factories and Works Act [Chapter 14:08].
Do your tools and machinery come with warranties?
Yes. Equipment and machinery purchased through The Tool Store carry standard manufacturer warranties ranging from 6 to 12 months against manufacturing defects.
What warranty applies to repairs done by Stachings Service Hub?
All technical repairs and equipment servicing conducted by Stachings Service Hub carry a 90-day workmanship guarantee covering the specific components serviced or replaced.
6. Returns, Cancellations & Consumer Rights
What is your return policy under the Consumer Protection Act [Chapter 14:14]?
Under the Consumer Protection Act [Chapter 14:14], individual consumers purchasing online have a statutory 7-day cooling-off period to cancel an order and return unused goods in original packaging for a full refund or exchange.
Are any items non-returnable?
To comply with occupational health, safety, and chemical control regulations, the following items cannot be returned once delivered:
- Unsealed, opened, or partially used chemical containers (StaChemicals Co.).
- Worn, soiled, or custom-branded Safety PPE and boots (Stachings Safety Shop).
- Custom-fabricated tools or specially ordered non-stock machinery.
How is my personal and corporate data protected?
Your personal and transaction data is handled in strict compliance with the Cyber and Data Protection Act [Chapter 12:07].
We utilize SSL encryption for web traffic and restrict database access to authorized operational personnel. For full details, please review our Privacy Policy.
How do I contact your Data Protection Officer?
For queries regarding your personal data rights, updates, or record deletion, contact our Data Protection Officer at privacy@sh.co.zw