TERMS OF USE

Effective Date: October 2026

Website: www.sh.co.zw

Operating Entity: Stachings Holdings (Pvt) Ltd ("Stachings Holdings," "Company," "we," "us," or "our")

1. Acceptance of Terms
By accessing, browsing, or using www.sh.co.zw (the "Website") or engaging in digital procurement with Stachings Holdings—including its specialized divisions (StaChemicals Co., Stachings Safety Shop, The Tool Store, Stachings Service Hub, and StaFoods Zimbabwe)—you ("User," "Client," or "Customer") agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. These Terms form a binding legal agreement under the laws of the Republic of Zimbabwe.

2. Statutory & Regulatory Framework
These Terms comply with current legislation governing digital commerce, data protection, and commercial operations in Zimbabwe:

• Cyber and Data Protection Act [Chapter 12:07]
  
  
• Consumer Protection Act [Chapter 14:14]
  
  
• Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) Data Protection Directives
  
  
• Reserve Bank of Zimbabwe (RBZ) Multi-Currency and Financial Regulations (ZiG/USD pricing guidelines)
  
  
• Factories and Works Act [Chapter 14:08] and relevant Standards Association of Zimbabwe (SAZ) guidelines for industrial gear and hygiene chemicals
  

3. Service Scope & B2B Procurement
Stachings Holdings provides B2B and B2C supply solutions, safety compliance equipment, industrial chemicals, tool procurement, and equipment maintenance:

• Quotations & Inquiries: Submissions made via the Website contact forms, email, or integrated messaging services constitute requests for quotation. Orders become binding only upon issuance of a formal proforma invoice or written confirmation by Stachings Holdings.
  
  
• Product Specifications: Product specifications, Safety Data Sheets (SDS), and images on the Website are provided for informational purposes. Clients are responsible for verifying that products match their specific workplace safety or technical requirements prior to finalizing purchase orders.
  
  

4. Data Protection & Privacy (Cyber & Data Protection Act [Chapter 12:07])
Stachings Holdings operates as a registered Data Controller for information processed on www.sh.co.zw:

• Consent & Collection: By registering, requesting quotes, or placing orders on the Website, you consent to the processing of personal and corporate data strictly for contract execution, logistics, billing, and legal compliance.
  
  
• Data Subject Rights: You have the right to request access to, rectification of, or deletion of your personal data stored in our systems. Requests can be lodged with our Data Protection Officer at privacy@sh.co.zw.
  
  
• Data Transfers & Storage: Your data is protected using standard administrative and technical safeguards. Cross-border transfers will only occur with explicit user consent or in compliance with POTRAZ cross-border data transfer protocols.
  
  

5. Multi-Currency Pricing & Payment Provisions

• Pricing & Exchange Rates: Prices published on the Website or included in electronic quotes are stated in statutory legal tender—including United States Dollars (USD) and Zimbabwe Gold (ZiG)—in strict compliance with RBZ dual-currency regulations.
  
  
• Taxes: All stated prices are inclusive of applicable Zimbabwean Value Added Tax (VAT) and statutory levies unless explicitly quoted as VAT-exclusive for B2B tax-exempt clients.
  
  
• Payment Clearance: Deliveries and service bookings are dispatched upon confirmation of cleared funds via approved bank transfer, electronic payment platforms, or cash-on-delivery arrangements where pre-approved.
  
  

6. Deliveries, Returns & Consumer Protections (Consumer Protection Act [Chapter 14:14])

• Pre-Transaction Summary: Before confirming any electronic order, clients will receive an itemized breakdown detailing product costs, taxes, delivery charges, and estimated dispatch schedules.
  
  
• Cooling-Off Period: Individual consumers completing e-commerce purchases have a statutory right to cancel transactions within 7 business days of delivery without penalty, provided goods are returned unused in original packaging.
  
  
• Non-Returnable Items: Owing to occupational health and safety regulations, the 7-day return right excludes:
  
  
  • Opened or unsealed industrial chemical containers (StaChemicals Co.).
    
    
  • Worn or altered Personal Protective Equipment (PPE) and footwear (Stachings Safety Shop).
    
    
  • Custom-ordered equipment or modified machinery.
    
    
• Warranties & Defective Goods: Products with verifiable manufacturing flaws will be replaced, repaired, or refunded according to the Consumer Protection Act and manufacturer warranties.
  
  

7. Industrial Safety & Misuse Disclaimers

• Chemical Safety: Clients purchasing through StaChemicals Co. are obligated to enforce appropriate safety protocols and review Material Safety Data Sheets (MSDS) prior to application. Stachings Holdings accepts no liability for improper storage, mixing, or application of industrial hygiene products.
  
  
• Equipment Maintenance: Technical repairs conducted through Stachings Service Hub are performed according to manufacturer specifications. Clients are responsible for routine operational maintenance post-service.
  
  

8. Prohibited Digital Conduct
Users agree not to utilize www.sh.co.zw to carry out offenses penalized under the Cyber and Data Protection Act [Chapter 12:07] or the Criminal Law (Codification and Reform) Act [Chapter 9:23], including:

• Unauthorized access attempts, probing, or denial-of-service (DoS) attacks against website infrastructure.
• Uploading falsified credit references, fraudulent corporate documentation, or spoofed payment receipts.
• Scraping website databases or proprietary content without prior written consent from Stachings Holdings.

9. Limitation of Liability
To the extent permitted under the Consumer Protection Act [Chapter 14:14]:

• Stachings Holdings shall not be held liable for operational downtime, lost business profits, or indirect damages resulting from temporary website unavailability or courier delays.
  
  
• The total financial liability of Stachings Holdings for any verified claim arising from a transaction on this Website shall not exceed the invoice value paid for that specific order.
  
  

10. Governing Law & Dispute Resolution

• Jurisdiction: These Terms are governed by and construed under the laws of the Republic of Zimbabwe.
  
  
• Amicable Settlement: Disputes arising from the use of this Website or services rendered shall first be addressed through good-faith negotiations.
  
  
• Formal Dispute Resolution: Unresolved disputes may be submitted to commercial arbitration under the Arbitration Act [Chapter 7:06] or referred to the Magistrates Court or High Court of Zimbabwe in Harare.
  
  

11. Contact Information
For enquiries regarding these Terms, privacy policies, or commercial procurement:

• Legal Entity: Stachings Holdings (Pvt) Ltd
  
  
• Website: www.sh.co.zw
  
  
• Office Address: Msasa Park,, Harare, Zimbabwe
  
  
• Workshop: Dagenham Road, Willowvale, Harare, Zimbabwe
  
  
• Email: sh@sh.co.zw
  
  
• Phone: +263 715 729 669 / +263 785 654 692